Protecting Your Personal Data Is Our Priority

Introduction and Scope of Policy

This Privacy Policy is issued by crowm99, an internationally licensed online gambling platform providing online slots, live casino, sports betting and tennis betting services. This Policy applies to all users who register, access or use any part of the crowm99.net website.

By registering an account or continuing to use the crowm99 platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

Information We Collect

crowm99 collects various categories of information to enable the platform to function properly and to meet licensing requirements. All data collection is carried out lawfully, fairly and transparently.

Information You Provide Directly

• Full name as per identity card (MyKad) or passport
• Date of birth for age verification (players must be 21 years of age or older)
• Active email address and mobile phone number
• Username and account password set by you
• Financial information relating to deposit and withdrawal methods
• Identity verification documents uploaded during the KYC process

Information Collected Automatically

• IP address and device information used to access the platform
• Session data, including login time, session duration and betting activity
• Transaction history including deposits and withdrawals
• Internet browser information and operating system of your device
• General geolocation data (country and region) for licensing compliance

Cookies and Tracking Technologies

The crowm99 website uses cookies and similar technologies to improve the user experience, maintain session security and analyse platform usage patterns. You can manage cookie settings through your internet browser, however please note that blocking certain cookies may affect the functionality of some platform features.

Purpose of Use of Information

The information we collect is used exclusively for legitimate purposes related to the operation of the crowm99 platform. We do not use your data for unrelated purposes without your consent.

• Account management: Creating, verifying and maintaining your user account securely.
• Identity verification (KYC): Meeting international licensing requirements to ensure only eligible users (aged 21 and above) use the platform.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrency, and facilitating withdrawals within 10 to 45 minutes.
• Fraud prevention: Detecting and preventing suspicious activity, multiple account usage and bonus abuse.
• Customer support: Providing technical assistance and customer service 24/7 in Malay and English.
• Important communications: Sending notifications relating to accounts, policy updates and bonus information.
• Legal compliance: Meeting reporting and compliance obligations set by the licensing body.

Disclosure to Third Parties

crowm99 does not sell or rent your personal data to any third party. However, in certain circumstances, we may share necessary information with the following parties:

Payment Service Providers

To process your financial transactions — whether via Touch 'n Go eWallet, DuitNow, FPX Online Banking, USDT, BTC or ETH — the required transaction information will be shared with the relevant payment processor. These providers are subject to their own privacy policies and security standards.

Regulatory and Licensing Bodies

As an internationally licensed platform, crowm99 may be required to disclose certain information to regulatory bodies, licensing authorities or law enforcement agencies when required by law or court order.

Platform Technology Providers

Our game software and technical infrastructure providers may process certain technical data to ensure the platform runs smoothly. All such providers are required to comply with data protection standards equal to or exceeding our own.

Data Storage and Retention Period

Your personal information is stored on servers protected with multi-layer encryption. We retain your data for as long as your account is active or as long as necessary to fulfil the purposes set out in this policy, including legal obligations, accounting and reporting.

When your account is closed or inactive for a specified period, we will retain the necessary records for the minimum period required by applicable licensing law. After that period ends, your personal data will be securely deleted or anonymised.

Financial transaction records are kept for a longer period for the purposes of anti-money laundering compliance and financial reporting obligations.

User Rights

As a crowm99 platform user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal data we hold relating to your account.
• Right of Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted, subject to our legal obligations.
• Right to Object: You may object to the processing of your data for certain purposes, including marketing communications.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the way we process your data.

To exercise any of the above rights, please contact the crowm99 customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable period, subject to the required identity verification.

Data Security and Protection Measures

crowm99 implements various technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or accidental destruction.

• SSL 256-bit encryption for all data communications between client and server
• Two-factor authentication (2FA) available for additional account protection
• Continuous security monitoring and intrusion detection systems
• Regular security audits by independent and qualified third parties
• Data security training for all staff with access to user data
• Security incident response procedures that are planned and tested regularly

While we take all reasonable steps to protect your data, no security system is completely impenetrable. We encourage users to play their part in keeping their accounts secure by using strong passwords and not sharing login details with anyone.

Minors and Age Protection

The crowm99 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from underage individuals. Our registration process includes strict age verification steps to ensure compliance with this requirement.

Privacy Policy Amendments

crowm99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. We will notify registered users of any material changes via email or in-platform notification before the changes take effect.

The "Last Updated" date shown at the top of this page reflects the date of the most recent amendment to this policy. Your continued use of the crowm99 platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy.

We encourage you to review this page periodically to ensure you are always informed about how we protect your personal information.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our support team is ready to assist through the following channels:

• Live chat 24/7 — available in Malay and English directly from the crowm99 site
• E-mail: [email protected]

We are committed to responding to every privacy-related enquiry within a reasonable timeframe. For more complex requests such as data deletion or data export applications, we may require additional identity verification before proceeding.

For more information about your responsibilities as a user and your rights on this platform, please also refer to our Terms & Conditions and Responsible Gambling pages.